Financial hardship support
Summary: We try to help where we can if you're experiencing financial hardship, contact us so we can let you know what options are available to you.
What is financial hardship?
Financial hardship is any type of financial problem that prevents you from keeping up with regular payments on your outgoings, debts or expenses.
What support is available to me?
If you are experiencing financial hardship, please contact us so we can let you know what options are available to you.
For example, we may be able to change the date we collect your direct debit payment to a more convenient date or review the amount of cover you have if this is an option in the policy terms and conditions that apply to your policy.
For customers who do find themselves struggling financially, we urge you to seek help immediately. The following organisations offer help and advice on a wide range of financial issues: